ASW Concierge is a premium member-service offering operated by ASMALLWORLD AG together with its affiliates (collectively, "ASMALLWORLD", "ASW", "we", "us", or "our"), with registered office at Seidengasse 20, 8001 Zürich, Switzerland.

These Concierge Terms apply in addition to, and are to be read together with, the general ASMALLWORLD Terms of Service that govern your underlying ASMALLWORLD community membership and the use of the ASW platform — including provisions on eligibility, your account, general fees, member responsibilities, the membership card, intellectual property, member content, suspension and termination, general data protection, general disclaimers, governing law, dispute resolution and miscellaneous matters.

By subscribing to or using ASW Concierge, you confirm that you have read, understood and accepted the general ASMALLWORLD Terms of Service. Where these Concierge Terms address the same subject matter, these Concierge Terms prevail in respect of ASW Concierge.

These Terms should also be read together with our Privacy Policy, any package description, quote, or booking confirmation we issue to you, and the terms and conditions of the Suppliers through whom we deliver elements of your Concierge experience. In these Terms, "you" means the user of ASW Concierge, who must be at least eighteen (18) years of age.

1.1

Package Bookings. A "Package Holiday" exists if you book at least two of the following travel services:

a)

Transport,

b)

Accommodation,

c)

Rental of cars, motor vehicles or motorcycles (in certain circumstances),

d)

Any other tourist service not intrinsically part of one of the above travel services.

This applies on the condition that you purchase these travel services through ASMALLWORLD Concierge and make your selection prior to payment for your chosen services.

1.2

Services we offer. Subject to availability, your membership tier, the response-time commitments set out in your package description, and the limitations in Section 1.3 below, ASW Concierge provides the following services through your dedicated Concierge or the Concierge team:

a)

Travel. Flight, hotel, villa, yacht, private-jet, ground-transfer, cruise, and rail bookings; trip planning; and coordination with Suppliers before, during, and after travel.

b)

Dining. Restaurant reservations, introductions to chefs and venues, and sourcing of access to in-demand and members-only establishments.

c)

Events and entertainment. Ticketing, curation, guest-list introductions, and attendance coordination for ASMALLWORLD events and selected third-party events, performances, and cultural experiences.

d)

Lifestyle and experiences. Sourcing, reservations, and bookings across wellness, fitness, beauty, retail, household services, personal transport, and similar personal-service categories where we are reasonably able to assist.

e)

Introductions and access. Facilitated introductions to vetted Suppliers, partners, private clubs, and providers in our network.

f)

Member support. Proactive communication, request handling by your dedicated Concierge or the Concierge team, and priority response in line with the service level applicable to your package.

g)

Onboarding and partner-status activation. Onboarding into the service and, where applicable to your package, activation of any partner status benefits made available through ASMALLWORLD.

1.3

Services we do not offer. ASW Concierge does not provide, and we will not undertake on your behalf, the following:

a)

Round-the-clock availability. Concierge operates within the hours set out in Section 1.4. It is not an emergency service, a medical hotline, or a 24/7 helpdesk, and should not be used as one.

b)

Regulated professional advice. We do not provide medical, legal, financial, tax, investment, immigration, or other regulated advice. We may, where appropriate, introduce you to qualified third-party advisers; any engagement with them is yours to enter into directly. ASW Concierge bears no responsibility or liability for agreements made with third parties.

c)

Licensed care services. Childcare, eldercare, medical care, mental-health support, or any service that requires a regulated licence to provide.

d)

Custody or handling of valuables and restricted goods. Custody, transport, or storage of cash, jewellery, securities, controlled substances, prescription medication, or any other restricted, regulated, or hazardous goods.

e)

Illegal or non-compliant requests. Procurement of any item or service that is illegal in the jurisdiction of supply, in your jurisdiction of residence, or in the jurisdiction of intended use; or that would, or that we reasonably believe would, breach economic sanctions, export controls, anti-bribery, or anti-money-laundering obligations.

f)

Discriminatory, harassing, or rights-infringing requests. Anything that is discriminatory, harassing, defamatory, or that would breach the rights of any third party, including intellectual-property, privacy, contractual, or personality rights.

g)

Acts requiring formal authority. Acts of representation that require a formal mandate, signed authorisation, or power of attorney, unless expressly agreed in writing.

h)

Commercial use. Use of the service in connection with any business, agency, resale, or commercial activity, unless we have given prior written consent.

i)

Anything unsafe or reputation-damaging. Anything that, in our reasonable judgement, is unsafe, would expose any person to undue risk, or would damage the reputation of ASMALLWORLD, our members, or our partners.

1.4

Hours of operation. ASW Concierge operates Monday to Friday, 09:00 to 17:00 Central European Time, excluding Swiss public holidays. Requests received outside these hours are monitored and will be progressed on the next working day. We may, at our discretion, respond to urgent matters outside our standard hours, but this is offered as a courtesy and is not a contractual commitment.

1.5

Discretion to decline. We may decline any individual request at our reasonable discretion. Where we decline, we will tell you and, where we are able, suggest an alternative or refer you to a third party who may be able to help.

2.1

Many Concierge bookings — including hotel reservations, charter and villa rentals, private-jet hire, restaurant deposits, ticketing held against a card, and similar — require payment-card details to be provided to a third-party Supplier as a condition of confirming or holding the booking. By asking ASW Concierge to make a booking of this kind, you authorise ASW Concierge to act as your authorised messenger in respect of your payment-card details for the purposes of that booking only.

2.2

Specifically, you authorise ASW Concierge to:

a)

accept your payment-card details from you via the channels we designate;

b)

transmit those details to the relevant Supplier (or to the Supplier's nominated agent or processor) using the means the Supplier reasonably requires, including completion of a Supplier-issued credit-card authorisation form on your express written confirmation;

c)

confirm or re-confirm those details with the Supplier in respect of the same booking where required; and

d)

hold those details only for as long as is necessary to complete and reconcile the booking, applying PCI-DSS-aligned controls.

2.3

The authority granted in Section 2.2 is strictly limited to the specific booking and the amount(s) you have agreed in the relevant quote, package description, or written instruction. ASW Concierge will not use your card details for any other purpose, will not retain them beyond what is necessary to complete and reconcile the booking, and will not share them with any third party other than the Supplier or its nominated agent or processor for the relevant booking.

2.4

Once card details are transmitted to a Supplier, the Supplier processes those details under its own systems, policies, and security regime, and is the merchant of record for any charge it raises — including authorisation holds, pre-authorisations, deposits, balance payments, cancellation and no-show fees, incidentals and damage, and charges denominated in the Supplier's settlement currency. ASW Concierge does not control the Supplier's systems and gives no warranty in respect of the Supplier's security, PCI compliance, or any breach, loss, misuse, or unauthorised charge occurring on the Supplier's side. Disputes about any charge raised by a Supplier are between you and the Supplier (or your card issuer); ASW Concierge is not a party to those charges and will not be liable for them.

2.5

Where ASW Concierge is itself the merchant of record — for example, in respect of a Concierge subscription, an ASW Concierge planning, sourcing, or service fee, or an event ticket sold directly by ASW — the charge is processed by ASW Concierge through Stripe (Section 29) and is governed by these Terms.

2.6

Refunds in respect of Supplier charges are made by the relevant Supplier under its own policies; ASW Concierge will use reasonable efforts to assist you in obtaining a Supplier refund, but is not the refunding party in respect of those charges. Chargebacks initiated against ASW Concierge for charges made by Suppliers are not appropriate and may be reversed.

2.7

Currency and cross-border fees. Where a Supplier's charge is denominated in a currency other than your home currency, your card issuer may apply foreign-currency conversion, cross-border, or service fees; those are determined by your card issuer and are your responsibility.

2.8

Loss, theft, or unauthorised use. You must notify ASW Concierge immediately if you believe your card has been lost or stolen, or if you suspect any unauthorised use of card details you have provided to ASW Concierge. We will use reasonable efforts to notify any Supplier holding the relevant card details, but you must also contact your card issuer directly to block the card and dispute unauthorised charges.

2.9

Cardholder confirmation. By providing your card details to ASW Concierge for a booking, you confirm that you are the cardholder or are otherwise authorised by the cardholder to use the card for that booking. ASW Concierge may, at its discretion, require additional verification (such as a copy of the cardholder's identification, a counter-signed authorisation form, or a verification call) before transmitting card details to a Supplier.

3.1

ASW Concierge may be offered as (i) a subscription with an annual term beginning on the date of the first payment, (ii) a standalone engagement priced on a planning-fee, service-fee or package basis, or (iii) a combination of both. The applicable model, inclusions, and any response-time commitments will be set out in your order confirmation or package description.

3.2

ASW Concierge subscriptions do not auto-renew. Each subscription has an annual term beginning on the date of first payment and ending 12 months later. To continue Concierge service beyond the term, you must purchase a new subscription. Renewal pricing will be at the then-current rate.

3.3

When your Concierge subscription ends — whether by expiry, by your cancellation, or by termination of your account — confirmed bookings already made through Concierge before that date will be honoured. If you wish to cancel or modify any such booking, the relevant cancellation provisions apply (Section 18 for travel arrangements; Section 25 for event tickets); whether and to what extent any refund is available depends on the relevant Supplier's terms and the contract you have with that Supplier, and refunds are not always available.

3.4

Concierge fees and purchase prices are non-refundable and may not be charged back under any circumstances, including termination or suspension of your account, save where mandatory consumer law applies. You will not be refunded if ASW withdraws or modifies any offers, promotions, privileges, or benefits.

3.5

In the event of a credit card chargeback or unresolved payment dispute, you will have breached these Terms and your account may be terminated.

4.1

For most Concierge requests, ASW acts as a disclosed agent for the relevant Supplier. The contract for the underlying goods or services is between you and the Supplier and is governed by the Supplier's own terms, which we will provide or signpost.

4.2

Where ASW itself is the principal provider of a service — such as a Concierge subscription, a planning fee, or a hosted event — the contract for that component is between you and the relevant ASW entity (ASMALLWORLD AG operating ASW Concierge) and is governed by these Terms.

5.1

Concierge requests may be submitted via the platform, email, phone, or any other channel we designate. A request is not a booking. We will confirm feasibility and, where applicable, issue a written or verbal quote setting out the price, Supplier, inclusions, cancellation terms, and any ASW planning or service fee.

5.2

A binding contract with ASW comes into existence when one of the following occurs:

a)

you accept our written or verbal quotation;

b)

you pay the applicable deposit or full amount; or

c)

we issue a booking confirmation.

5.3

We reserve the right to return any deposit and decline to issue a confirmation at our absolute discretion.

6.1

Where your arrangements require a deposit at booking, the balance is due no later than 70 days prior to scheduled departure (95 days for cruises). For villas, full payment is required 12 weeks prior to departure. If we do not receive the balance in full and on time, we may treat your booking as cancelled and the cancellation charges in Section 18 will apply.

6.2

We accept payment by Visa, MasterCard, and American Express. Card payments are processed by Stripe and a 2.5% credit card administration fee applies, in addition to any ticketing or currency-conversion fees.

6.3

We endeavour to ensure pricing accuracy but reserve the right to correct prices and other details. Please check the current price and all booking details before confirmation.

6.4

By making a booking through ASW Concierge, the first named person on the booking (the "lead name") confirms on behalf of all persons detailed on the booking that:

a)

they have read these terms and conditions and have authority to and agree to be bound by them;

b)

they will provide accurate and full information to the remainder of the travelling party in relation to the booking;

c)

they consent to our use of personal information in accordance with our Privacy Policy and authorise us to disclose information to third parties whose services are required to fulfil the booking;

d)

they are over 18 years of age and, where placing an order for services with age restrictions, declare that they and all members of the party are of the appropriate age; and

e)

they accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

6.5

Local fees, taxes, and charges payable on arrival or at the destination — including (without limitation) tourist tax, city tax, resort fees, environmental levies, occupancy taxes, visa-on-arrival fees, departure taxes, and similar charges imposed by accommodation providers, local authorities, or governments — are not included in the price of arrangements unless expressly stated otherwise in your confirmation. Such charges are your responsibility and are typically payable directly to the relevant property or authority. Concierge will, where reasonably practicable, alert you to material charges of which we are aware.

7.1

Adequate travel insurance is a condition of your contract with us. You must ensure your policy fully covers cancellation, medical expenses, repatriation, curtailment, and any activities you plan to undertake. If you travel without adequate insurance, ASW will not be liable for any losses that insurance would otherwise have covered.

7.2

You should carry your insurance policy details and any emergency assistance number with you when travelling. Proof of adequate insurance cover may be required by third parties — including accommodation providers, tour operators, and border or immigration authorities in some jurisdictions — and entry, embarkation, or service may be refused without it.

7.3

ASW Concierge will not pursue compensation, refunds, or claims from airlines, carriers, accommodation providers, tour operators, or other Suppliers on your behalf. Any rights you may have against such third parties (including under EU Regulation 261/2004, applicable equivalents, or the Suppliers' own conditions of carriage or terms) must be exercised by you directly with the relevant party or, where applicable, through your travel insurance.

8.1

Special requests will be passed to Suppliers but cannot be guaranteed. Verbal confirmations are not guarantees. Special requests do not form part of our contractual obligations and we accept no liability for failure to meet them.

8.2

You must inform us of any medical condition, disability, or reduced-mobility need at the time of booking, and may be required to produce a doctor's certificate certifying that you are fit to participate. If we cannot reasonably accommodate the need, we may decline or cancel the booking and apply applicable charges.

8.3

Where you have a reduced-mobility or medical need, we will work with you to confirm that the proposed arrangements are suitable, including matters such as accessibility of the accommodation, transport, excursions, and emergency procedures. You remain responsible for assessing your own fitness to travel and for the suitability of the arrangements for your particular needs.

8.4

Guests must behave in an orderly manner. If, in our reasonable opinion or in the opinion of any Supplier or authority, behaviour causes or is likely to cause distress, danger, annoyance, or damage, we may terminate the arrangements immediately, with no refund and no liability for costs incurred. You are jointly and individually liable for any damage caused by you or your party, including any damage caused at any accommodation, on board any transport, or at any venue, and you will be expected to settle such claims directly with the relevant Supplier.

9.1

You are solely responsible for checking and fulfilling passport, visa, and immigration requirements for your itinerary. Your passport should have at least six (6) months' validity after your return date, and most countries require two to three facing blank pages. Special conditions apply for travel to the USA, Canada, and other jurisdictions; you should check requirements in good time before booking and again before departure.

9.2

You are responsible for vaccinations and any health certifications required. We recommend consulting your doctor and your government's travel-advice resources in good time before departure. Some destinations require evidence of vaccination or quarantine arrangements, and entry may be refused without it.

9.3

You must provide accurate Advance Passenger Information where required by the carrier or destination. Failure to hold correct documentation or to submit accurate information may result in denied carriage or denied entry. Neither ASW nor the carrier accepts liability for such outcomes, and any associated costs (including return travel) are at your expense.

9.4

Government travel advice is regularly updated; you should consult the foreign-affairs advice issued by your government before booking and before departure. We will use reasonable efforts to share material developments of which we become aware, but you remain responsible for monitoring travel advice for your destinations.

10.1

Excursions, tours, day-trips, sporting activities, watersports, ski activities, spa services, and similar services booked with local operators (including through introductions made by Concierge) are contracted directly between you and the operator. ASW is not responsible for their provision, content, or for anything occurring during them, and any liability arising from such services is governed by the terms of the relevant operator and by applicable local law.

10.2

You should ensure that any insurance you take out covers the activities you plan to undertake.

12.1

If you miss a flight or other transport, are subject to a delay of over three (3) hours, or experience a cancellation, you must contact us and the transport provider immediately. Rights to compensation from airlines (for example under EU Regulation 261/2004 or applicable equivalents) rest solely with the airline or relevant transport provider.

12.2

We will not be liable or pay compensation where our contractual obligations are affected by "unavoidable and extraordinary circumstances" — meaning events beyond our reasonable control, the consequences of which we could not have avoided even with all reasonable measures. These events include (without limitation) war, threat of war, acts of terrorism (including those threatened or actual) and their consequences, civil strife, serious public-health risks (including pandemic and epidemic), natural disaster (including but not limited to flooding, earthquakes, fires, weather conditions, and volcanic activity), governmental action, industrial dispute, technical or maintenance problems with transport, fire, chemical/biological/nuclear disaster, and similar events.

12.3

In the event of force majeure or unavoidable and extraordinary circumstances affecting performance of arrangements, our obligations to you may be suspended for the duration of the relevant event, and we will not be liable for any failure or delay caused by it.

13.1

If something goes wrong during a service, inform the Supplier (hotel, airline, venue, organiser) on the spot so they may put it right, and contact ASW Concierge using the details in your booking confirmation. Formal written complaints must be sent to ASW Concierge at ASMALLWORLD AG, Seidengasse 20, 8001 Zürich, Switzerland (or by email to [email protected]) within 28 days of the end of your stay, giving your booking reference and all relevant information. Failure to follow this procedure may affect your rights under the contract.

13.2

ASW is a member of Swiss Travel Security (STS). If a complaint is not resolved, STS's procedure at www.swisstravelsecurity.ch/en is available.

14.1

Where ASW Concierge arranges a stand-alone hotel reservation with a partner property on your behalf, ASW acts as an intermediary between you and the hotel, transmitting reservation details and the confirmation. A direct, legally binding relationship is created between you and the relevant property in respect of the stay.

14.2

Payment is typically made directly with the property. Prices are displayed in the hotel's local currency at the prevailing exchange rate; any conversion shown elsewhere is for guidance only, and your card provider may levy foreign-currency or cross-border fees.

14.3

Refunds in respect of deposits or prepayments are influenced by the exchange rate at the time of the refund and may not match the rate applied at the initial payment.

14.4

The hotel's own terms and conditions, including any conditions attached to the room rate selected, govern the stay itself. Where there is a conflict between these Terms and the property's terms in respect of the stay, the property's terms prevail in respect of the underlying accommodation.

15.1

Change or cancellation rights for partner hotel reservations depend on the room rate conditions selected at booking, as displayed via the "see full conditions" link on the room rate. Depending on those conditions, the hotel or accommodation provider may charge cancellation or amendment fees of up to 100% of the cost of the stay; those charges are imposed and collected by the hotel directly. Where ASW Concierge has charged a separate planning, sourcing, or service fee in relation to arranging the booking, that fee is non-refundable in accordance with Section 3.4.

15.2

If a hotel reservation has to be cancelled due to exceptional circumstances, refunds for monies paid to the property are made by the property under its own policies; ASW Concierge is not the refunding party in respect of the underlying stay and cannot meet further expenses or losses. Where ASW Concierge has charged a separate planning, sourcing, or service fee in respect of arranging the booking, that fee is non-refundable in accordance with Section 3.4. Where changes or cancellations are required due to force majeure after departure, refunds, compensation, and reimbursement of costs are not available.

15.3

We have a duty to select Suppliers with reasonable skill and care. Where we breach that duty and damage results, we will be liable, subject to the limitations in Part V; we are not responsible for Supplier acts, omissions, or failures outside that duty.

16.1

Completed partner hotel bookings through ASW Concierge may entitle existing ASW members to a year of complimentary Premium Membership. The offer applies only to existing ASW members and to completed bookings, does not apply to members with 36 or more months of complimentary membership, and is at ASMALLWORLD's sole discretion. Apple subscribers will receive a code to enable the extension.

17.1

ASW Concierge provides personalised, multi-component travel curation, which may combine transport, accommodation, transfers, vehicle hire, guided tours, lift passes, tickets, wellness, and other tourist services as your Concierge or the Concierge team source and arrange them on your behalf.

17.2

For all such arrangements, ASW Concierge acts as agent for the relevant Suppliers (such as airlines, hoteliers, cruise operators, villa owners, ground operators, ticketing partners, and activity providers). Each component is contracted directly between you and the relevant Supplier and is governed by that Supplier's own terms, which we will provide or signpost. ASW Concierge does not act as a Package Organiser within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 or the corresponding Swiss provisions, and you do not enter into a single combined-package contract with ASW Concierge in respect of multi-component travel.

17.3

Where ASW Concierge charges a separate planning, sourcing, or service fee in connection with curating multi-component travel, that fee is the contractual consideration for ASW Concierge's own services and is governed by these Terms. The cost of the underlying travel components is governed by the contract between you and the relevant Supplier.

17.4

Prices quoted for multi-component travel arrangements are calculated using exchange rates quoted by Wise and are indicative until confirmed. If you pay in full within three (3) business days of our Confirmation Invoice, the price quoted is held; otherwise, prices may move with:

a)

the price of carriage;

b)

taxes and fees; or

c)

exchange rates between quotation and final confirmation.

Increases exceeding 10% of the most recently confirmed price entitle you to cancel without paying any ASW Concierge planning or service fee, subject to Supplier-imposed cancellation charges in accordance with Section 18.

18.1

Requested changes will be attempted subject to availability and may incur (i) an administration fee charged by ASW Concierge, payable by you to ASW Concierge, and (ii) any rate adjustments, fees, or charges imposed by the relevant Supplier (such as airlines, hotels, cruise operators, villa owners), payable by you in addition. Some arrangements cannot be amended, and any alteration may incur a cancellation charge of up to 100% of the cost of the affected element.

18.2

Transfer of your booking to another person is possible subject to the conditions in this Section 18.2:

a)

the transferee meeting all conditions of the booking and these Terms;

b)

notice of at least seven (7) days before departure;

c)

payment of any outstanding balance, amendment fees, and other costs;

d)

acceptance by Suppliers (including airlines); and

e)

the transferee's agreement to these Terms. You and the transferee remain jointly and severally liable for all sums.

18.3

Cancellation charges below apply to the cost of the travel arrangements (such as flights, accommodation, transfers, and similar inclusions). They do not apply to the ASW Concierge subscription fee, which is governed by Section 3, nor to any ASW Concierge planning, sourcing, or service fee, which is governed by Section 17.3. Cancellation charges are calculated on the total cost of the travel arrangements (excluding insurance and any non-refundable amendment charges already incurred) and are as follows:

•

More than 90 days before departure — loss of deposit;

•

90–60 days — 50% of total holiday cost (or loss of deposit if greater) plus any Supplier-imposed charges;

•

60–22 days — 75% of total cost plus Supplier-imposed charges;

•

21–0 days — 100% of total cost.

For cruise holidays cancelled within 90 days of departure, a 100% cancellation charge applies.

18.4

If you cancel due to unavoidable and extraordinary circumstances at the destination significantly affecting the holiday or transport, your right to a refund of monies paid is determined by the contract you have with each relevant Supplier and the Supplier's own terms (including its force-majeure and cancellation policies). ASW Concierge acts as agent under Section 17 and is not the refunding party in respect of the underlying travel services; we will use reasonable efforts to assist you in obtaining any refund available from the Supplier. Any ASW Concierge planning, sourcing, or service fee already incurred is non-refundable in accordance with Section 3.4. This right applies only where the competent foreign-affairs authority advises against travel to the destination or its immediate vicinity.

19.1

Where a Supplier notifies a change to your arrangements, ASW Concierge will pass that information to you. Insignificant changes (for example, flight time shifts of fewer than 12 hours, aircraft type change, equivalent accommodation) carry no liability to ASW Concierge. Significant changes notified by a Supplier (for example, change of accommodation area or to a lower standard, schedule changes of 12 or more hours, change of departure airport other than within the same city, or significant itinerary change) typically give you the option to:

a)

accept the change;

b)

accept alternative arrangements offered by the Supplier; or

c)

cancel under the Supplier's terms.

Where the Supplier offers a refund, the refund is made by the Supplier under its own policies; ASW Concierge will use reasonable efforts to assist you in obtaining it. Any ASW Concierge planning, sourcing, or service fee already incurred is non-refundable in accordance with Section 3.4.

19.2

We will not cancel arrangements fewer than 70 days before departure except for reasons of force majeure or your failure to pay the final balance. Compensation is not payable for insignificant changes, for changes or cancellations made more than 70 days before departure, for changes you accept, or for changes and cancellations caused by your non-payment or by force majeure.

19.3

Where you are unable to return to your departure point on the agreed return date due to unavoidable and extraordinary circumstances (or any similar disruption), responsibility for care, assistance, and any onward accommodation, subsistence, or transport rests with the relevant carrier or Supplier under its own conditions of carriage or terms — including, where applicable, the rights of air passengers under EU Regulation 261/2004 (or applicable equivalents) and the rights of rail or sea passengers under their respective regulations and conventions. ASW Concierge will use reasonable efforts to assist you in dealing with the relevant carrier or Supplier but does not itself undertake to meet your accommodation, subsistence, or related expenses.

19.4

In the event of a significant change or cancellation by us, we will give you notice as soon as reasonably possible and will provide all the assistance reasonably required, including help with onward arrangements where appropriate.

20.1

Cruises

20.1.1

For cruises, third-party operators provide the cruise and act as carrier; their conditions of carriage also apply and prevail in respect of carriage. Pre-registration, online check-in, and boarding deadlines are mandatory; late arrival is at your cost.

20.1.2

Gratuities and service charges follow the cruise operator's policy, which is typically charged to your on-board account. You should consult the operator's terms before sailing.

20.1.3

Where cruise itineraries are changed by the operator (for example, due to weather, port closure, or operational reasons), the operator's rules govern compensation and substitutions, and ASW is not responsible for those operator decisions.

20.2

Flights

20.2.1

Flight tickets are typically issued electronically. You are responsible for:

a)

reconfirming departure times at least 72 hours before travel;

b)

arriving at check-in in time (typically no later than 2 hours before departure for short-haul and 3 hours for long-haul.); and

c)

meeting boarding cut-offs.

20.2.2

Loss or theft of tickets, code-shared carriage, sporting-equipment fees, smoking and safety rules, and unaccompanied-minor and pregnancy policies are subject to the operating carrier's terms.

20.2.3

Where flights are operated under a code-share, the operating carrier's conditions of carriage apply. You should consult those conditions for important matters including baggage allowances, denied-boarding compensation, and rerouting.

20.2.4

Seat-pitch, in-seat services, baggage allowance, and ancillary fees are at the carrier's discretion. Concierge will use reasonable efforts to confirm preferred seating but cannot guarantee it.

20.2.5

For long-haul travel, please follow general advice in respect of deep-vein thrombosis (DVT) and consult your doctor where appropriate.

20.3

Villas, Yachts, and Private Islands

20.3.1

Minimum letting periods, occupancy restrictions, check-in/check-out times, damage deposits, on-site staff (cooks, maids, butlers, captains), utility supplements (air-conditioning, pool heating, telephone, internet, generator fuel), tax and tourist-fee supplements, and security expectations are as described at booking. Only the named guests on the booking may occupy the property and the maximum occupancy will be enforced.

20.3.2

A refundable damage deposit is typically required, payable in advance or on arrival as set out at booking. The deposit will be returned after the stay subject to deduction for damage, breakages, missing items, additional cleaning, and unpaid utility or supplementary charges.

20.3.3

Pets are not permitted unless expressly agreed in writing in advance.

20.3.4

Children must be supervised at all times. Many villa, yacht, and private-island properties are unfenced, contain unprotected pools, terraces, balconies, cliffs, and water features; you accept responsibility for the supervision and safety of children and other guests in your party.

20.3.5

For yacht charters, the captain has overriding authority for all matters of safety, navigation, and routing. The published itinerary is indicative; weather, sea conditions, and operational factors may require changes. Crew gratuities, fuel surcharges, port and harbour fees, food and beverage provisioning, and similar variable costs are typically additional and are notified at booking.

20.3.6

Loss of or damage to the property, fixtures, fittings, and equipment on board (including water-sports equipment, dinghies, and tenders), or goods belonging to the owner is your responsibility and will be charged accordingly.

20.3.7

Where a property cannot be made available due to force majeure, prior unauthorised use, owner default, or any reason outside our reasonable control, we will use reasonable efforts to provide an alternative of comparable standard or, where this is not possible, refund monies paid; further compensation is not available.

20.4

Ski Arrangements

20.4.1

Lift passes, ski/boot hire, and tuition are typically booked on arrival via the hotel concierge or local operator; we strongly recommend pre-booking where available, particularly during peak weeks. Lift-pass refunds and replacement, on-mountain closures, and similar matters are governed by the resort operator's rules. Mountain-rescue and helicopter-rescue costs are not included in the price of arrangements and should be covered by your travel insurance.

20.5

Reduced Mobility, Pregnancy, and Specific Medical Needs

20.5.1

Where you, or any member of your party, has reduced mobility or any specific medical, dietary, or accessibility need, you must inform us at the time of booking so that we can confirm whether the proposed arrangements are suitable.

20.5.2

You may be required to produce a doctor's certificate certifying fitness to participate in any tour or activity. Where the certificate is not provided, or where the proposed arrangements are not suitable for the need, we may decline or cancel the booking and apply the cancellation charges in Section 18.

20.5.3

For pregnant travellers, airline, cruise, and other-carrier rules typically restrict travel beyond a certain stage of pregnancy. You are responsible for checking the operator's rules and any medical-clearance requirements before booking.

20.5.4

Where a need is notified to us, we will pass it to relevant Suppliers and use reasonable efforts to accommodate it. We cannot, however, guarantee that any particular request will be met.

20.6

Resort, Local Conditions, and On-the-Ground Matters

20.6.1

Local conditions at any destination — including time difference, currency, electrical voltage and plug type, water quality, infrastructure, climate, telecoms availability, and availability of Western-style services — vary widely. Concierge will brief you on material aspects of which we are aware, but you remain responsible for informing yourself about local conditions.

20.6.2

Local laws, customs, and standards in your destination may differ materially from those at home, including in relation to alcohol, drugs, dress, religious observance, photography, behaviour in public, public displays of affection, and same-sex relationships. You must comply with local laws and customs at all times. Possession of, or trade in, illegal drugs is treated extremely seriously in many jurisdictions and may result in long custodial sentences; ASW will not be liable for any consequences arising from your or any member of your party's breach of local laws.

20.6.3

Where a destination requires a "tourism tax" or local levy to be paid on arrival or at the property, this is your responsibility unless we have explicitly stated otherwise.

20.7

Safety and Hygiene

20.7.1

Standards of safety, hygiene, fire prevention, food preparation, swimming-pool design, balcony heights, lifts, signage, and similar matters in countries you visit may not match those required in your country of residence. You should exercise reasonable care for your own safety and that of your party.

20.7.2

Always read on-arrival safety information at any property; locate fire exits, emergency-assembly points, and any safety equipment provided; and supervise children at all times near pools, balconies, and water features.

20.7.3

Where you have any concern about the standard of safety or hygiene at a property, you must report it to the Supplier on site and to ASW Concierge as soon as possible so that it may be investigated.

20.8

Accommodation Standards and Building Work

20.8.1

Hotel and accommodation ratings (e.g., star ratings) are issued under local schemes and may not match equivalent ratings in your country of residence.

20.8.2

Building, refurbishment, or maintenance work at properties is sometimes unavoidable. Where we become aware of work that is likely to materially affect your stay, we will notify you and offer alternatives where reasonable. Where work was not foreseeable or is the responsibility of an adjacent owner, our liability is limited.

20.8.3

Some properties operate seasonal facilities (e.g., beach clubs, pools, spas, restaurants) which may not be open year-round. Where availability of a specific facility is material to you, please confirm at booking.

20.8.4

In the event of overbooking by a hotel or other accommodation provider, the provider is responsible under its own terms; ASW will use reasonable efforts to assist you in obtaining alternative accommodation of comparable standard, but the contractual remedy lies with the provider.

20.9

Pets and Baggage

20.9.1

Pets are not permitted on most arrangements unless expressly agreed in writing in advance and accepted by all relevant Suppliers. Where a pet is permitted, additional fees, restrictions, vaccination, microchip, and documentation requirements typically apply, and you are responsible for compliance with all such requirements.

20.9.2

Carriers and accommodation providers operate their own baggage rules, including limits on size, weight, number of items, and prohibited items. Excess-baggage charges are payable to the carrier directly. Sports equipment, musical instruments, and similar items may require advance notification and additional fees.

20.9.3

ASW is not liable for loss of or damage to baggage. Claims for lost, damaged, or delayed baggage should be made directly to the relevant carrier or insurer.

20.10

Price — What Is and Is Not Included

20.10.1

All prices and offers shown in any package description, brochure, website, or quote are for guidance only and subject to change until your booking is confirmed.

20.10.2

Unless expressly stated otherwise, package prices typically include: international and domestic economy carriage as applicable; accommodation of the grade shown based on two persons sharing; private or shared transfers as specified; meals as shown; taxes, duties, and government charges; and aviation fuel costs.

20.10.3

Unless expressly stated otherwise, the price typically does not include: spa or beauty treatments at any property; travel insurance; optional excursions; charges made by the accommodation (such as minibar, room service, telephone, laundry, and similar); gratuities; visa fees; tourism taxes payable on arrival; excess baggage; and any service or amenity not expressly listed in the package description.

20.11

Suppliers — Their Terms and Their Performance

20.11.1

Many travel components — airline tickets, hotel stays, cruises, charter, rail, ground transport, lift passes, excursions, and similar — are provided by third-party Suppliers and governed by those Suppliers' own terms and conditions, which are made available or signposted at booking.

20.11.2

In respect of carriage, where you are carried by air, sea, or rail, the operator's conditions of carriage apply, as do the international conventions and Regulations referred to in Part V.

20.11.3

ASW will use reasonable skill and care in the selection of Suppliers. We are not responsible for the performance of Suppliers in respect of services for which we act as agent, save where mandatory law applies or where we are otherwise liable under these Terms.

21.1

Event services through ASW Concierge are available to current, paid-up ASMALLWORLD members in good standing and, where permitted by the relevant event, their registered guests. Use of event services is for personal, non-commercial use only, unless explicitly authorised in writing.

21.2

ASW helps ambassadors and partners to offer events to the ASMALLWORLD community. Where an event is hosted by a third party or an ambassador, ASW may facilitate promotion, ticketing, and introductions without assuming responsibility for delivery, safety, or content of the event itself; applicable third-party terms will apply alongside these Terms.

21.3

ASW reserves the right to restrict event access by membership tier, geography, prior participation, or any other reasonable criterion, and to set guest-list rules for any individual event.

22.1

An event listing displaying available tickets, prices, and payment methods constitutes an offer to enter into a purchase agreement. You enter the agreement by completing and submitting the ticket order form. A confirmation email will follow; you must inform ASW if you do not receive it.

22.2

The purchase price includes the ticket price, ticketing fees, and credit-card processing fees (typically a 2.5% administration fee on card payments processed by Stripe). The full amount is debited immediately and is non-refundable, including where ASW or the event organiser modifies event details, except as expressly set out in Section 25 or as required by mandatory consumer law.

22.3

Chargebacks in respect of an event ticket constitute a breach of these Terms and may result in termination of your account and a permanent restriction on future event access.

22.4

You may consent to the storage of your card details with ASMALLWORLD AG for faster subsequent purchases; storage is optional and may be revoked at any time in your account settings.

22.5

Where an event is priced in a currency other than your home currency, you are responsible for any conversion or cross-border fees imposed by your card provider.

23.1

Entry to an event may be refused at the discretion of the venue, the event organiser, ASMALLWORLD, or local law-enforcement officials, including (without limitation) where:

a)

the name on your membership card does not match the name on your identification and ticket;

b)

someone other than the cardholder attempts to use the card;

c)

your account is suspended or terminated;

d)

you refuse to comply with reasonable security or safety measures; or

e)

your behaviour is, or in the reasonable opinion of staff is likely to be, distressing, dangerous, annoying, or harassing to other attendees.

23.2

You agree to comply with the conduct standards of the venue and of ASMALLWORLD at all times during an event, including the conduct rules in the general ASMALLWORLD Terms of Service. Misconduct may result in removal from the event without refund and in suspension or termination of your membership.

23.3

ASW is not responsible for lost, stolen, or damaged items at any event. You attend at your own risk in respect of personal property.

23.4

Some events may have age restrictions, dress codes, security checks, or other admission rules; these will be notified in the event listing and you are responsible for complying with them.

24.1

ASW may post photographs and videos from events on the login page, member area, public website pages, social media, and marketing materials, including on channels available to non-members. By attending an event, you consent to such capture and use, subject to your right to notify us in writing in advance and receive an acknowledged opt-out.

24.2

Members and guests are reminded that other attendees may also capture and share imagery, and that ASW cannot control such third-party capture.

24.3

Press and media accreditation, where issued for an event, is subject to additional rules notified by the event organiser.

25.1

Unless stated otherwise in the event listing, tickets and member-trip places are non-transferable and non-refundable once confirmed.

25.2

If ASW or the event organiser cancels or materially reschedules an event, you will be offered, at our discretion and subject to the listing, a refund, credit, or transfer to a future event of comparable value.

25.3

Insignificant changes to an event (such as a change of venue within the same city, a change of the running order, a change of guest performers, or a delay or extension of less than 90 minutes) do not give rise to a right of refund.

25.4

You assume all risk when attending events arranged through ASW Concierge, including risks associated with interactions with other attendees and with any activity on offer at the event. Some events involve activities with inherent risk (for example, motorsport, watersports, skiing, equestrian activity, hiking, climbing, and similar); you confirm that you are fit to participate and will follow all safety instructions issued by the venue, organiser, or activity provider.

25.5

Where an event involves food and beverage provision, you remain responsible for informing the event organiser of allergies and dietary requirements and for assessing the suitability of any food or beverage for you. Any allergens declared at booking will be notified to the organiser; we cannot, however, guarantee an allergen-free environment.

26.1

You will use event services only for lawful purposes and in accordance with these Terms and any rules notified for a specific event.

26.2

You will not resell, scalp, transfer, gift, raffle, auction, or otherwise re-distribute event tickets without the express prior written consent of ASW. Tickets that have been re-distributed in breach of this clause may be cancelled at our discretion without refund.

26.3

You will not use event services for political campaigning, fundraising for a third party, religious proselytising, or commercial promotion, unless we have given prior written consent.

27.1

ASW may modify, suspend, or discontinue event services (in whole or in part) at any time and from time to time, including modifying any individual event listing or removing an event from sale. We will give such notice as is reasonable in the circumstances.

27.2

Where an event is removed from sale before purchase, no contract has come into existence and no compensation is payable.

28.1

In addition to the categories of personal data described in our Privacy Policy, when ASW Concierge arranges travel or event services for you, we typically also process the following:

•

Passport and travel-document details (number, expiry, issuing country, place of birth, full names, gender as required by carriers and authorities);

•

Frequent-flyer, loyalty-programme, and membership numbers (airline, hotel, car-rental, partner programmes such as Jumeirah One and Hilton Honors);

•

Dietary requirements, medical and accessibility needs, and lifestyle preferences disclosed for the purpose of fulfilling a request;

•

Booking, itinerary, and transactional data (quotes, invoices, Supplier confirmations, payment records);

•

Concierge-request data, including correspondence, call recordings, and chat transcripts in respect of specific requests;

•

Event-attendance data and, where applicable, imagery captured at events.

29.1

To deliver ASW Concierge we rely on vetted service providers who process personal data on our behalf under appropriate contractual safeguards. The Concierge-specific sub-processors include, among others:

•

Salesforce — used as our customer-relationship-management (CRM) platform to record member profiles, Concierge requests, communications, preferences, consents, and case history;

•

Sugati — used as our travel-CRM and itinerary-management system to quote, book, document, and manage travel services, including traveller and passport information necessary for bookings;

•

Stripe — used as our payment processor for Concierge subscription fees, ASW Concierge planning/sourcing/service fees, and event-ticket purchases;

•

Wise — used for FX quotation and treasury for travel arrangements priced in non-CHF currencies.

29.2

We also use communications, email and analytics providers, and Supplier systems. A current list of sub-processors can be requested at any time.

29.3

Some Concierge sub-processors and Suppliers may process data outside your country of residence (including in the EEA, the United Kingdom, Switzerland, and the United States). Where data is transferred outside the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the EU Standard Contractual Clauses, the UK International Data Transfer Addendum, and/or adequacy decisions, together with supplementary measures where required.

29.4

Data-subject rights — including access, rectification, and erasure (right to be forgotten under Art. 17 GDPR and the Swiss Federal Act on Data Protection) — apply to personal data processed by ASW Concierge and to data held by Concierge sub-processors on our behalf, including Salesforce and Sugati. Where you exercise an erasure or other data-subject right, we will (subject to applicable retention obligations and legal requirements) action the request across our own systems and instruct our sub-processors to do the same. Requests should be sent to [email protected]. Note that data necessary to perform an active booking, to comply with legal, tax, or accounting obligations, or to defend legal claims may be retained for the duration permitted by applicable law.

30.1

For international travel by air, sea, and rail, and for hotel stays arranged through ASW Concierge, our liability is limited as if we were a carrier or hotelier under the applicable international conventions, including:

•

the Warsaw Convention 1929 and the Montreal Convention 1999, in respect of carriage by air;

•

the Athens Convention 1974 (and the EU Athens Regulation, where applicable), in respect of carriage by sea;

•

the Berne / COTIF Convention, in respect of carriage by rail; and

•

the Paris Convention 1962, in respect of liability of hotelkeepers for the property of guests.

30.2

In addition, the operating carrier's Conditions of Carriage form part of your contract with the carrier. You should consult those conditions for important matters including baggage limits, denied-boarding compensation, and time-bars on claims.

30.3

ASW Concierge acts as agent for the relevant Suppliers (Section 17). The contract for the underlying travel services is between you and the Supplier, and any liability in respect of the performance of those services lies with the Supplier under its own terms and any applicable mandatory regulations or conventions. ASW Concierge's own liability is limited to the proper performance of its agency obligations under these Terms.

ASMALLWORLD AG, Seidengasse 20, 8001 Zürich, Switzerland.

Concierge: [email protected]

Privacy and data-protection: [email protected]

General and technical support: [email protected]